At Hotel Aanandam, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our website, or engage with our services.
By using our services or providing us with your personal information, you consent to the practices described in this policy.
Effective Date: January 2026
Last Updated: January 11, 2026
When you make a reservation or check-in at our hotel, we collect:
Details about your reservations, including check-in/check-out dates, room preferences, meal plans, and any special accommodations or services requested.
Credit/debit card details, UPI information, and transaction records. Payment data is processed securely through encrypted payment gateways.
When you visit our website, we may automatically collect:
For safety and security purposes, CCTV cameras operate throughout common areas of the hotel. Footage is stored securely and used only for security purposes.
Process Bookings: To confirm and manage your reservations and provide hotel services.
Payment Processing: To process payments, prevent fraud, and maintain financial records.
Communication: To send booking confirmations, updates, and respond to your inquiries.
Legal Compliance: To comply with government regulations, including C-Form registration and tax requirements.
Service Improvement: To analyze usage patterns and improve our services, facilities, and guest experience.
Marketing: To send promotional offers, newsletters, and special deals (with your consent).
Safety & Security: To ensure the safety of guests and property through CCTV surveillance and security protocols.
Customer Support: To address your questions, concerns, and feedback effectively.
We may share information with trusted third-party service providers who assist us in operating our hotel, processing payments, and providing services. These parties are bound by confidentiality agreements.
We disclose information to government authorities and law enforcement agencies as required by Indian law, including hotel registration requirements and court orders.
In the event of a merger, acquisition, or sale of assets, guest information may be transferred to the acquiring entity.
We will not sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent.
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
Encrypted data transmission (SSL/TLS) for online transactions
Secure payment gateways for processing financial transactions
Restricted access to personal data on a need-to-know basis
Regular security audits and staff training on data protection
Secure storage of physical documents in locked facilities
You have the following rights regarding your personal information:
You can request access to your personal information and ask us to correct any inaccuracies.
You may request deletion of your personal data, subject to legal retention requirements.
You can unsubscribe from promotional emails at any time by clicking the unsubscribe link or contacting us.
You can request a copy of your personal information in a portable format.
Where processing is based on consent, you may withdraw consent at any time.
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We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised "Last Updated" date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Hotel Aanandam, Opp. SAI Corporate Park,
Ved Nagar Rukanpura, Bailey Road, Patna 800 014