Your Perfect Stay in the Heart of Patna 📍
+91 - 9122224020 / 9135224020

Cancellation Policy

Flexible cancellation terms designed with your convenience in mind.

Policy Overview

At Hotel Aanandam, we understand that plans can change. Our cancellation policy is designed to provide flexibility while maintaining fair business practices. This policy applies to all bookings made directly with Hotel Aanandam through our website, phone, or in-person.

Effective Date: January 2026
Last Updated: January 11, 2026

Cancellation Timeline & Charges

Free Cancellation

More than 48 hours before check-in

100% refund of the booking amount
No cancellation charges applied
Refund processed within 7-10 business days

Partial Charges

24-48 hours before check-in

50% cancellation charge of total booking
Remaining 50% will be refunded
Refund processed within 7-10 business days

Full Charges Apply

Less than 24 hours before check-in

100% cancellation charge applies
No refund will be provided
Full booking amount will be charged

No-Show Policy

Failure to arrive without cancellation

100% of booking amount will be charged
No refund or credit for future bookings
Reservation will be automatically cancelled

How to Cancel Your Booking

Follow these simple steps to cancel your reservation:

1
Contact Us

Call us at 9122224020 or 9135224020, or email info@hotelaanandam.com

2
Provide Booking Details

Share your booking confirmation number, registered name, and contact details for verification.

3
Receive Confirmation

You'll receive a cancellation confirmation via email or SMS with applicable charges and refund details.

4
Refund Processing

If eligible, your refund will be processed within 7-10 business days to the original payment method.

Special Booking Categories

Non-Refundable Rates

Cannot be cancelled for refund
No modifications allowed
Clearly marked during booking
Usually 20-30% cheaper

Group Bookings

10+ rooms: Custom policy
Advance deposit required
Contact for specific terms
Partial cancellation allowed

Promotional Packages

Terms vary by package
Check package details
May have stricter policies
Limited availability

Last Minute Bookings

Within 24 hours of arrival
Non-refundable
Cannot be modified
Special pricing applies

Modification vs Cancellation

Need to change your plans? You might not need to cancel completely!

Modification
  • Change dates (subject to availability)
  • Upgrade/downgrade room category
  • Add/remove extra services
  • Transfer booking to another person
  • Nominal charges may apply
Cancellation
  • Complete booking cancellation
  • Charges apply based on timeline
  • Refund processed (if eligible)
  • Booking permanently closed
  • Cannot be reinstated

Pro Tip: Modifications are often free or have minimal charges compared to cancellations. Contact us to explore your options!

Force Majeure & Exceptional Circumstances

We understand that certain situations are beyond your control. In the following cases, special considerations may apply:

Medical Emergency

Valid medical certificate may qualify for full refund or free rescheduling.

Natural Disasters

Floods, earthquakes, or severe weather affecting travel will be accommodated.

Travel Restrictions

Government-imposed lockdowns or travel bans will qualify for full refund.

Family Bereavement

Death in immediate family may be considered for special cancellation terms.

Hotel-Initiated Cancellation

If we cancel your booking, full refund plus compensation will be provided.

Documentation Required: Appropriate documentation must be provided for exceptional circumstances to be considered.

Third-Party Platform Bookings

If you booked through online travel agencies (MakeMyTrip, Booking.com, Goibibo, etc.):

Important Notice

Hotel Aanandam's cancellation policy does NOT apply to third-party bookings. You must follow the platform's cancellation terms and contact them directly.

  • Each platform has different cancellation policies
  • Contact the booking platform's customer service
  • Refund timeline depends on platform's process
  • Hotel cannot modify third-party bookings

Best Deal Guarantee: Book directly with us for better rates, flexible policies, and superior customer service!

Important Information

  • Cancellation time is calculated based on the hotel's local time (IST).
  • Check-in time is considered as 2:00 PM for cancellation calculation.
  • Email cancellation requests must be acknowledged by our staff to be valid.
  • Verbal cancellations over phone are valid only with confirmation number.
  • GST and other taxes will be refunded as per the refund percentage.
  • For multi-room bookings, cancellation charges apply per room.
  • Extended stay cancellations will be charged from the original check-out date.
  • Early departure does not qualify for refund of remaining nights.
  • Management reserves the right to make final decisions on exceptional cases.
  • This policy is subject to change without prior notice. Please check latest version on our website.

Need to Cancel or Modify?

Our reservations team is available 24/7 to assist you with cancellations and modifications.

Response time: Within 1 hour